kunstipisik
FAQ
1. What materials do you use?
I primarily work with high-quality wool and natural fibers to ensure that every piece is soft, durable, and sustainable. For specific product details, you can find the materials listed on each item’s page.
2. How do I place a custom order?
To place a custom order, simply visit our custom order page and fill out the form with your preferences (size, color, special requests, etc.). I'll get back to you shortly to confirm the details and start working on your unique piece!
3. How long does it take to complete a custom order?
Since each custom item is handmade, it typically takes 2-4 weeks to complete an order, depending on the complexity and my current workload. You’ll receive updates throughout the process!
4. Can I request a specific color or design?
Absolutely! I love collaborating with customers to create something special. When you fill out the custom order form, you can specify your color preferences or even upload reference photos for inspiration.
5. What sizes are available?
Kirmastus collection sweaters are one size fits all. One-of-a-Kind Treasures come in standard sizes (XS to XL). For custom orders, I can create knitwear based on your measurements, so feel free to provide your size details in the custom order form.
6. How Should I Care for My Kunstipisik Sweater?
Avoid Washing: Air your sweater outdoors regularly to keep it fresh.
Spot Clean: For stains, gently dab with a cloth dampened in cold water.
If Washing is Necessary:
Hand wash in cold water with wool detergent.
Rinse thoroughly and reshape while damp.
Lay flat to dry, avoiding sunlight or heat.
Storage: Store flat to maintain shape, and use natural moth repellents like cedar.
By following these steps, your sweater will stay beautiful for years to come!
7. Do you offer international shipping?
Yes! Kunstipisik ships worldwide. Shipping costs will be calculated at checkout based on your location.
8. What is your return policy?
If you have any issues with your order, please contact me within 14 days, and I'll do my best to resolve it.
9. How do I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number so you can follow its progress.
10. Do you offer gift wrapping or packaging?
Yes! If you’re purchasing a gift, let me know at checkout, and I’ll wrap it beautifully for your recipient.